155570445X Trade paperback (US). Glued binding. 199 p. Audience: General/trade. Good. No dust jacket as issued. Ex-library. Academic Nice clean copy with very minor shelf wear and unopened CD,
Stock Description, May Not Reflect Item
Unlock the secrets of virtual reference with this invaluable handbook and CD-ROM. Created by one of the nation's foremost experts and workshop leaders, this toolkit will help you rethink reference policies and workflow, learn new communication skills, and successfully market this breakthrough service. You'll learn how to: handle reference dialogues in the virtual world, revise traditional reference policies and procedures, redesign the library's organization structure, and customize your virtual reference service. You'll also find tips for designing a dynamic virtual reference desk, considerations for planning your work space, pre-scripted messages, and other library models that can make your day-to-day work faster and easier. The CD-ROM contains bookmarks to all Web sites mentioned as well as Word files for forms, checklists and exercises that you can customize for your library's needs. This toolkit--copublished by Neal-Schuman and Library Solutions Press--delivers and with it, you can too.